Internal chat for companies: real-time communication in teamwork

7 of May, 2025

Do you use an internal chat in your company? Today, there are a large number of advantages in the use of these types of tools for internal communication. Currently, there are multiple tools for internal messaging for companies.

Internal chats for offices are one of the most powerful and demanded instruments to improve productivity in a company, if you know how to use them properly.

If your organization is looking for a quality internal chat for the company, but does not know where to start, here we tell you more about the different types of internal messaging programs for companies that exist today. Keep reading to discover more about internal communication!

Characteristics of internal messaging programs for companies

The internal chat in a company is an internal communication tool with which you can share messages and files among members of our staff. Unlike email, it offers the ability to carry on a real-time conversation.

Some characteristics of the office internal chat are listed below:

They are very intuitive. They have a simple use, similar to other personal instant messaging software.
There are private work groups, each department or project can have its own closed chat.
On the other hand, there are open groups, which include all company workers.
They have a free version and others paid or Premium, with a lot more benefits, to choose the one that best suits your entity.

Why use an internal chat for your office?

These types of instant messaging for companies are an excellent solution for companies with teams or colleagues who work remotely or telework. In this way, they can communicate with office members as if they were on-site.

That is, internal chats for companies improve internal communication, making it much more efficient. It should be remembered that when we talk about internal communication we are referring to how the company interacts with its staff, as if they were an internal client.

The idea is to motivate the team and create a good work environment. In addition, good communication improves productivity by getting information to all personnel and thus, they can organize themselves more easily. Lack of information is one of the factors that most affects performance in entities.

Types of internal messaging for companies

Today, there are multiple entities that have created their own internal messaging software for companies. Among them, Slack stands out as one of the most used. Other types of internal chats for entities are:

Google’s Hangouts.
Microsoft Teams.
WhatsApp.
Messenger.
Facebook Messenger.
Skype.
Line.
Discord.
Google Chat.
Telegram.

Similarly, there are various applications specifically designed for it, such as the HR software from Sesame HR, with which to facilitate your company’s internal communication.

Types of internal communication

To choose from all the available applications, it is advisable to know what types of internal communication exist to see how to improve them. Some of them are:

Downward communication: that which goes from the highest positions in an organization to the lowest. The information moves downward through each level of hierarchy.
Upward communication: would be the opposite process, with which quality feedback or feedback is obtained. Thus, trust is built and relationships between employees and managers are increased.
Horizontal: information is transmitted between people or departments, always on the same level of hierarchy.

Internal communication tools

Once all these types of communication are known, it is necessary to differentiate the types of tools for internal messaging in companies that exist:

Intranet: in which to establish the content in different categories, facilitating the search for useful and important information for the staff.
Internal communication Newsletter: with interesting news for the sector. These allow the team to stay up-to-date with events the entity attends, values, and other concepts to transmit.
Corporate social networks: to interact and collaborate, getting closer to the staff members. They also help them communicate quickly and effectively.

Other forms of internal communication are:

Suggestion box: to collect any idea, feedback or opinions from the employees. All this greatly helps to improve the organization’s functioning.
Meetings: the objective is to interact with the staff and get closer to the team. In this way, they inform, train, motivate and coordinate new objectives. Planning and deciding the place where it will take place need to be done.

Benefits of using internal chat in the office

Good internal communication is key to improving productivity. For this reason, the following benefits are differentiated:

Increased labor productivity. As it is a much more agile form of communication, immediate and that requires less response time.
Greater efficiency. The internal chat for offices is less intrusive and annoying than calls. It also allows creating groups, so with a single message you can reach the entire team or department.
Reduces distance between departments which may be in different locations. This way, a stronger corporate feeling is achieved, creating a more pleasant work climate.
Promotes teamwork. Thanks to corporate chats, it is much easier for staff to contribute new ideas or different points of view.
Promotes good communication, providing information about the company, work or goals to be achieved.
Generates a greater commitment to the organization and its corporate culture, which will be transparent and clear.
The employee will be able to express his opinions and will feel more comfortable, feeling more empathy and commitment. This allows for talent retention.
The company’s internal chat offers the possibility of organizing conversations by topics or channels.
Provides greater privacy, controlling the flow of information. By separating important messages from less relevant ones
Gives the possibility of doing an effective chronological review if you need information about a process.
They admit video calls and the option to share files, allowing several employees to edit them.

How does a business internal chat work?

The operation of an internal chat for companies is based on a digital platform where you can send and receive instant messages between collaborators. But how does it work? Next, we will tell you everything:

Communication channels

These internal communication systems usually offer the possibility of creating channels or groups, which can be organized according to the topic or project. These channels can be public (for the entire team) or private (only for a specific group).

Direct messages

In addition to the channels, users can send direct messages to other members of the entity. This enables more private and personalizedconversations.

Sharing files

The internal communication software generally allows to easily share files through chats. This includes documents, images, and other types of files that are needed to collaborate on a project.

Real-time notifications

Each time a member sends a message or replies to a conversation thread, the internal communication system sends a real-time notification. This ensures that no one misses important information or relevant updates.

Integration with other tools

Many systems of internal chat for companies offer integrations with project management platforms, calendars, cloud services, among others. This connectivity makes them even more productive, allowing to carry out multiple tasks without changing applications.

How to choose the best group chat software for your company

Selecting the right software for your entity is crucial to ensure its effectiveness. Some key aspects to consider when choosing an internal chat for companies:

Ease of use: the interface must be intuitive and easy to handle for all collaborators, regardless of their level of technological skill. A complex tool can slow down processes instead of optimizing them.
Integration with other tools: already used in your company, such as project management platforms, calendars, CRM or cloud services. This will ensure a smoother and more productive user experience.
Security: data protection is a priority, especially if your entity handles sensitive information. Make sure the tool offers robust security measures, such as message encryption and two-step authentication.
Support and updates: the provider must offer good customer service, as well as regular updates that improve the functionality of the tool. This is key to quickly solving problems and keeping the platform updated.
Cost: some software offer paid plans that vary according to the number of users and additional features. It is important to evaluate the return on investment (ROI) that the tool can offer in terms of productivity and time saving.

If your company still does not have an internal communication solution, consider implementing a company internal chat, with software like that from Sesame HR with our 14-day free trial. Don’t miss this opportunity!

HR professional with experience in building strong 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐢𝐞𝐬 among HR leaders. As the founder of the 𝐇𝐑 𝐂𝐥𝐮𝐛 and 𝐇𝐑 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲, I leverage my 15+ years of experience to enhance the professional landscape for HR leaders.

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tiagosantos

HR Content Specialist