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PortugalInternal Communication
Internal chat: The essential tool for digital businesses
The internal chat allows for smoother communication. An essential internal communication tool for your business.
Marcos Lopez
HR Consultant
23 of April, 2025
The ability to instantly and seamlessly communicate with whoever we need is a vital requirement for any type of business or organization; this, of course, is only true if you wish to remain lucratively active. The loss of money/time that results from poor communication is one of the main factors that negatively affects a company’s needs.
For this reason, the invention of internal chat as a tool for internal communication has revolutionized the business world. We’ll discuss this below.
What is internal chat for companies?
Internal chat is an ideal tool for management, organization, tasks within the company, and project control and development. These chats can provide us with multiple competitive and organizational advantages, but for this to happen, a series of characteristics must be met.
Experts recommend that chats always be modern and current yet simple, visual, highly optimizable, and easy to use. This, in the hope that employees won’t be confused and will quickly learn how to use it. In this way, they will carry out their tasks quickly and in the best possible way.
These chats should allow the inclusion of emoticons and GIFs. This capability helps them easily adapt to the various forms of communication currently prevalent on social media without losing professionalism, while adding an interesting point to help maintain employee morale at a high standard.
They are also typically useful for task organization, so it is highly recommended that they incorporate personal assistants to transform conversations into actions by creating task lists directly from messages for quicker and more efficient work in any department of the organization.
These chats are also interesting thanks to their ability to allow dynamic communication within the company while keeping all tasks well organized within conversations so they can always be revisited as needed, thus fulfilling all tasks assigned by superiors.
How does an internal chat work?
An internal chat software that enhances internal communication is a very user-friendly cloud-based application, as it relies on a structure similar to the personal instant messaging chats we are all accustomed to.
These chats are visually attractive and intuitive. There are both free versions and Premium versions that offer more features or storage capacity. These chats should not be confused with external communication chats that, for example, offer special customer service Contact Center options.
Once the internal chat is installed, we can start including all company members we want within our private network. Via chat, we can include a real-time mix of text messages, documents, images, and multimedia files, among others.
Through the chat, we can also create private work groups with distinct users based on projects, responsibilities, or departments with which we frequently interact. On the other hand, there is also the option to create open groups for all company employees to participate.
Benefits of using this software in a company
- Directly increases company productivity. Instant messaging is much faster than email, and this allows for more progress in projects thanks to its immediacy.
- Optimizes work efficiency. This chat is less intrusive than a call and greatly facilitates group communication by allowing a message to be sent to the entire department.
- Encourages collaborative work. Thanks to the use of group internal chat, it’s much easier for all users to contribute new ideas and opinions to the company.
- Strengthens ties among workers. The distance that may exist between departments or locations can make a remote worker or one from another location not feel as strong a corporate bond. But through internal chat, the group feeling of closeness is much greater. The immediacy of responses eliminates distances and, on the other hand, the ease of expression enhances the work environment.
A software with internal communication tools
Today we can find specialized software to handle any communication gaps. Such is the case with Sesame, a software that allows for efficient and fluid communication, including many features that will allow you to stay ahead in communication with your team.
With this internal communication tool, you can enjoy the following benefits:
- Quick and transparent internal communication: You can significantly speed up the sending of messages, news, and relevant information among all your workers.
- Engaged employees: Involve your employees in all company processes and make sure no one misses anything.
- Ideal for remote work: Ensure that your remote employees also feel integrated and committed to the company, even if they are far away.
With the internal chat that Sesame HR software offers, you’ll find a communication world that will open the door to better project development management in your company. You will also have employees who are much more connected and aware of all the jobs and processes of the company.
Need help?
I'm Marcos L贸pez, HR consultant at Sesame HR. Book a meeting with my team to help you.