Privacy Policy

1.1. Identification of the Data Controller

The data that the user provides will be processed by SESAME LABS, S.L. with address in Valencia (46024) Base 1, Carrera de la Travesia, s/n, La Marina de Valencia (Spain) and NIF B98719818 (hereinafter, the “Responsible”) with the purposes set out in the following point. You can contact the Controller through our email address

1.2. Purposes of the treatments

     Respond to the questions that the interested party sends to the Responsible.

1.1. Term of conservation: The data will be processed until the issue raised by the interested party is resolved. After this, they will be kept for five (5) years for the possible formulation, exercise or defense of claims.

1.2.Legal basis: consent of the interested party.

      Manage the registration of the interested party in our service.

2.1. Conservation period: We will keep the data as long as the user maintains an open account.

2.2.Legal basis: consent of the interested party.

    Manage the subscription of the interested party to our newsletter and sending of commercial information.

3.1. Term of conservation: We will keep the data as long as there is interest on the part of the interested party.

3.2.Legal basis: consent of the interested party.

We inform you that you can withdraw the consent given at any time, without affecting the legality of the treatment previously carried out by the Responsible Party.

1.3. Obligation to provide the data

It will be necessary for the interested party to provide all the information marked as mandatory in the aforementioned data collection forms so that we can attend, in each case, the request of the interested party.

1.4. Recipients of your data

The Responsible contracts with third parties in charge of the treatment to be able to provide their services. Among others, the Controller has contracted with Zendesk, Inc. under the Privacy Shield agreement to offer its contact service via chat. You can get more information at

Your data will not be communicated to other third parties. If for any reason it is necessary to communicate said data to third parties, you will be informed in advance and, where appropriate, your consent will be requested and the purposes of the communication and the identity of the third party to whom they will be communicated will be specified.

All this, with the exception of those cases in which a legal requirement requires the communication of said data to a third party.

1.5. Rights

The people who provide us with their data enjoy the following rights in relation to them:

    Right of access

    Right of rectification or deletion

    Right to limitation of treatment

    Right to portability

    Right of opposition

     Right to revoke consent

If you want more information about your rights, we suggest you visit the website of the Spanish Data Protection Agency.

The exercise of these rights may be done by sending an email to Clearly indicating what right you wish to exercise and providing a copy of your identity document to prove your identification. They can also be sent via postal mail to the registered office of the Responsible Party that appears in point 1 of this Privacy Policy.

Additionally, we inform you about the possibility of filing a claim with the competent Control Authority, in this case, the Spanish Agency for Data Protection, especially in the event that you have not obtained satisfaction in the exercise of your rights. You can contact the Spanish Agency for Data Protection through their telephone numbers 901 100 099 and 912 663 517 or by visiting their address C/ Jorge Juan, 6. 28001 ā€“ Madrid.

1.6. Origin of the data

All the data collected comes from the interested party.